Refund policy

At Muva's Beauty Vault, we are committed to providing high-quality hair extensions and wigs ensuring customer satisfaction.

Returns

Due to hygiene and safety reasons, we are unable to accept returns on hair extensions and wigs that have been opened, worn, altered, brushed or tampered with, as it is illegal to resell used hair.

If you receive a faulty or incorrect item sent by us, a return will be considered. If this is the case please contact us via email with clear photographic evidence within 48 hours of delivery.

How to Request a Return

To initiate a return, please contact us at muvasbeautyvault@gmail.com with:

• Your order number
• Your full name
• Reason for return
• Clear photographic evidence

Once your return request has been approved, we will provide instructions for returning the item.

Refunds

After we receive your returned item and have inspected it, we will notify you via email of the approval or rejection of your refund.

If approved your refund will be processed to your original payment method within 5-7 working days. Processing times may vary depending on your payment provider or bank.

Exchanges

We do not offer exchanges under any circumstance. It is your responsibility as the customer to carefully review and confirm all order details before placing an order with us.