Our Policies

Returns

Due to hygiene and safety reasons, we are unable to accept returns on hair extensions and wigs that have been opened, worn, altered, brushed or tampered with, as it is illegal to resell used hair.

If you receive a faulty or incorrect item sent by us, a return will be considered. If this is the case please contact us via email with clear photographic evidence within 48 hours of delivery.

How to Request a Return

To initiate a return, please contact us at muvasbeautyvault@gmail.com with:

• Your order number
• Your full name
• Reason for return
• Clear photographic evidence

Once your return request has been approved, we will provide instructions for returning the item.

Refunds

After we receive your returned item and have inspected it, we will notify you via email of the approval or rejection of your refund.

If approved your refund will be processed to your original payment method within 5-7 working days. Processing times may vary depending on your payment provider or bank.

Exchanges

We do not offer exchanges under any circumstance. It is your responsibility as the customer to carefully review and confirm all order details before placing an order with us.

Pre-Order & Delivery Information

All products are made available on a pre-order basis. Please allow up to 3 working days for order processing, followed by approximately 5 working days for shipping. Orders are typically delivered within 7–10 working days from the date the order is placed. Please note that stated working days exclude public holidays. During holiday periods, processing and dispatch times may be extended. Orders placed over the weekend will begin processing on the next working day (Monday). Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, which can be used to monitor the progress of your delivery. While we aim to dispatch all orders promptly, delivery timeframes are provided as estimates only. Once an order has been shipped, delivery is handled by the courier and is outside of our control. For this reason, we strongly recommend placing orders well in advance of any scheduled appointments or events. We cannot accept responsibility for courier delays or reimburse shipping costs in the event of delayed delivery.

 

Last Updated: June 4, 2026

Welcome to Muva’s Beauty Vault ("we", "our", "us"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, contact us, or otherwise interact with our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. How We Use Your Information

We use your personal data for the following purposes:

Contractual Purposes

• Processing and fulfilling orders
• Delivering products
• Managing payments and refunds
• Providing customer support
• Managing customer accounts

Legitimate Business Interests

• Improving our products and services
• Preventing fraud and unlawful activity
• Website administration and security
• Analysing website performance
• Managing customer relationships

Legal Obligations

• Complying with tax and accounting requirements
• Responding to legal requests
• Maintaining business records
• Marketing

Where permitted by law or where you have provided consent, we may send you:

• Promotional offers
• Product updates
• Newsletters
• Special discounts

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment information
• Account login details
• Customer service enquiries
• Product reviews and feedback

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Device information
• Browser type and version
• Operating system
• Website usage data
• Pages viewed
• Referring websites
• Cookies and similar technologies

Marketing Information

Where you have consented, we may collect:

• Email marketing preferences
• SMS marketing preferences
• Responses to promotional campaigns

3. Cookies

Our website uses cookies and similar technologies to:

• Ensure website functionality
• Improve user experience
• Analyse website traffic
• Support marketing activities

You can manage cookie preferences through your browser settings or our cookie consent banner.

4. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Payment processors
• Delivery and courier companies
• Website hosting providers
• Marketing service providers
• IT and security providers
• Professional advisers
• Regulatory authorities where legally required

We do not sell your personal data to third parties.

5. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are in place, including:

• Adequacy regulations
• International Data Transfer Agreements (IDTAs)
• Standard contractual clauses where appropriate

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Order and financial records may be retained for up to 6 years in accordance with UK legal and tax requirements.

7. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

8. Children’s Privacy

Our website, products and survives are not intended for children under the age of 13.

We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date and will take effect immediately.

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to raise a concern regarding how your information is handled, please contact us at:

Email: muvasbeautyvault@gmail.com

Please note that unrelated enquiries may not receive a response.

Last Updated: June 4, 2026

Muva’s Beauty Vault - Terms & Conditions

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Muva’s Beauty Vault. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Orders & Acceptance

When placing an order with Muva’s Beauty Vault, you confirm that all information provided is accurate and complete. Once an order has been submitted and processing has begun, it cannot be altered, cancelled, or amended. Responsibility lies with the customer to review all order details carefully prior to checkout.

We reserve the right to refuse, cancel, or limit any order at our discretion, including where:

• Products are unavailable.
• Payment cannot be authorised.
• Fraudulent activity is suspected.
• Pricing errors have occurred.

2. Pre-Order Basis

All hair units are sold strictly on a pre-order basis. Orders require up to 3 working days for processing before dispatch. All UK orders are typically delivered within 7–10 working days from the date the order is placed. As pre-order items are prepared specifically for each customer, they are non-cancellable and non-refundable once processing has commenced.

3. Shipping and Delivery

Delivery times provided are estimates only. Once an order has been dispatched, it is handled by a third-party courier and is no longer within the control of Muva’s Beauty Vault. 

We are not responsible for delays caused by:

• Courier services
• Customs procedures 
• Weather conditions
• Public holidays
• Circumstances beyond our reasonable control

Shipping costs are non-refundable. Customers are advised to place orders well in advance of any scheduled events or appointments.

4. Returns & Refunds

Due to hygiene and safety regulations, opened, worn, altered, brushed, washed, dyed, cut, or tampered hair extensions and wigs cannot be return as used hair cannot be legally resold. Returns will only be considered if an incorrect or faulty item has been received. Any issues must be reported with clear photographic evidence within 48 hours of delivery. If approved, a return address will be provided. Approved refunds will be issued to the original payment method within 5-7 working days. Shipping fees are non-refundable. 

5. Exchanges

We do not offer exchanges. Customers are responsible for confirming all order specifications before completing checkout. For assistance prior to ordering, customers are encouraged to contact us via email or social media direct messages. 

6. Pricing and Payment

We accept major debit and credit cards, along with any payment options displayed at checkout. By completing a purchase, you authorise Muva’s Beauty Vault to process payment using your selected method.

We reserve the right to change prices at any time without prior notice.

Payment must be received in full before goods are dispatched.

7. Product Care and Customer Responsibility

Customers are responsible for following all care instructions provided with their hair extensions or wig.

We are not liable for damage caused by:

• Improper installation
• Excessive heat styling
• Chemical treatments
• Dyeing or bleaching
• Failure to follow care instructions
• Misuse of products

8. Website Use

You agree not to:

• Use the website unlawfully.
• Interfere with website security.
• Upload malicious software.
• Attempt unauthorised access to systems.
• Copy website content without permission.
• Use the website in a manner that could damage our reputation.

We reserve the right to suspend or terminate access to users who violate these Terms.

9. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Product images
• Graphics
• Videos
• Text
• Branding
• Website design

is owned by or licensed to Muva’s Beauty Vault and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

10. User Content and Reviews

If you submit reviews, photographs, testimonials, or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display that content for marketing and business purposes.

We reserve the right to remove content at our discretion.

11. Limitation of Liability

Muva’s Beauty Vault shall not be held liable for indirect, incidental, or consequential damages arising from the use of our products, services, or website, except where restricted by law.

12. Changes to These Terms

We may update these Terms from time to time.

Any updates will be posted on this page.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

Have a question? Contact us via email or message us on Instagram or TikTok. We aim to respond within 24-48 hours (excluding weekends). Please include your name and order number for faster service.